Q&A

What was the biggest challenge you faced in creating your store?
Getting logged out due to 2FA being enabled while working on it 😂

What worked really well when using our platform?
Overall onboarding and call to actions led me to the right places. (referring to the store onboarding, not the employee onboarding)

What could be improved when using our platform?
I recall there was a line-by-line bulk product add before, it didn't seem obvious at first glance when adding the products. It was really useful when I used it!

How did this experience help you build empathy for our merchants?
Very helpful, as they're trying to sell things but there's an amount of setup required before actually being able to. You don't just sit down at the table and food is ready, you have to cook it first. If you don't have a recipe, it can get daunting.

What is your biggest takeaway from this experience?
Removing the barriers between the time a merchant signs up and is ready to sell their products is key to their success.